Privacy policy

How we use your data

This privacy policy sets out how the Bridge Group handles any personal information that we obtain when you use our site, or a third-party application that returns your data to us (for example our survey provider, Typeform). Below, we set out what, when and why we collect different types of information and how we use, disclose and keep it secure.

The Bridge Group, as data controller of your personal information, is committed to ensuring that your privacy is protected. Should we collect certain information by which you can be identified when using this website or a third-party application, then you can be assured that it will only be used in accordance with this privacy policy.

The Bridge Group may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 22/10/2024.

What we collect

On our website, we may collect the following information:

  • Name and job title

  • Contact information including email address.

When using this site, you may share your personal information with us when you fill in and submit a contact form or subscribe to our news and updates.

Additionally, we collect personal information through your use of the website for example using cookies (see below), details of your Internet protocol (IP address), which pages you view and the duration of your viewing session in order to improve our website.

Using a third-party application (such as Typeform), we may collect the following information where you choose to supply it:

  • Name

  • Address

  • Contact information including email address, postal address and telephone number

  • Sex and/or gender

  • Age

  • Special category data such as ethnicity, sexuality and health information

  • Information about your socio-economic background

  • Other information as may be required for specific research purposes (this will be confirmed within the survey itself and your invitation to participate).

What we do with the information we gather

From our website:

We use your information on the legal basis of legitimate interests under data protection laws, including:

  • enhancing your visitor experience of the website,

  • Identifying you when you get in touch with us and for us to respond to you,

  • ensuring the data we hold about you is accurate and up to date,

  • contacting you via email regarding events and information that may be of interest to you,

  • maintaining our website (including anonymised statistical and web page traffic analysis to improve the website), and

  • complying with a legal obligation (for example when you exercise your legal rights under data protection law, to verify your identity).

From a third-party survey provider (Typeform):

We use your information on the legal basis of legitimate interests under data protection laws, including:

  • during recruitment, where you are a job applicant, to enable us to assess your eligibility for a role and contact you if needed. We may also use Special Category data for equal opportunities monitoring purposes,

  • during our work as a research consultancy, where you are a research participant, to enable us to answer the relevant research question(s) (as explained to you in your invitation to participate).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

On our website, Squarespace, our website host, has self-certified to the EU-US and Swiss-US Privacy Shield, which allows for lawful transfer of EU and Swiss personal data you share when using our website to US-based data centres. More details are available here.

Typeform (our standard third-party survey supplier), a Spanish company, uses encrypted US-based AWS servers that offer a high-level of GDPR-compliant protection. Typeform holds ISO-27001 and ISO-27701 certification. More details are available here.

Google workspace (where we may store your data once downloaded from our website or Typeform) offers a similarly high level of encrypted, ISO-compliant protection, with all servers that store Bridge Group data based in the EEA.  Further details can be found here.

How we use cookies

A cookie is a small file that is stored on your computer and allows websites to ‘remember’ you, either for the duration of your visit (a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Cookies allow websites to, among other things, remember if you have logged in or not, remember your preferences and tailor your experience of the website.

We (the Bridge Group) and our website host (Squarespace) use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to meet our customer’s needs and expectations. We only use this information for statistical analysis purposes and the data is not personally identifiable.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us and the data provided by your browser (i.e. what type of browser you are using).

The website will restrict the use of analytics cookies until you acknowledge you have seen our cookies banner. If you do not wish to enable cookies, please do not click the 'x' in the cookie banner. You can also find out more about the cookies our website host, Squarespace, uses here, including their type, duration, and purpose. Their Cookie Policy provides further detail.

For information about cookies when using Typeform, please refer to their privacy policy.

Links to other websites

Our website may contain links to easily enable you to visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Please write to us at the Bridge Group, c/o University of London, Senate House, Malet Street, London, WC1E 7HU or email us at enquiries@the-bridgegroup.co.uk if:

  • you have previously agreed to us using your personal information for direct marketing, recruitment or research purposes, and you change your mind at any time,

  • you would like access to details of personal information which we hold about you (under Article 15 of General Data Protection Regulation and Data Protection Act 2018),

  • you believe that any personal information we are holding about you is incorrect or incomplete (we will promptly correct any information),

  • you wish to exercise your ‘right to be forgotten’ under Article 17 of GDPR,

  • you are concerned about the way we have processed your personal information and you wish to make a complaint to the Information Commissioner’s Office (ICO).